|
1. HOW DO I ARRANGE A QUOTATION?
Calculate your shipping costs online at QUICK QUOTE and we will confirm our quotation by return email. Alternatively contact one of our consultants on 020 8838 8000.
Back to top
2. WHAT METHOD OF SHIPMENT IS RIGHT FOR ME?
There are a number of considerations when selecting the most appropriate service for forwarding your personal effects. Urgency of delivery, ultimate destination and budget all play a part in choosing the service that is right for you.
By sea - your belongings share container space with other consignments bound for the same destination. Anglo Pacific is one of the largest container operators in the UK and offers frequent sailings to Australia , New Zealand , South Africa , North America and S.E Asia. Transit time is around 8 to 12 weeks.
By air - Most airlines will permit only one piece of carry on cabin luggage and around 20kgs of accompanied luggage in the cargo hold. Exorbitant excess baggage charges apply if you exceed your allowance. Unaccompanied airfreight with Anglo Pacific is a more cost effective alternative. Transit is around 7 to 14 days.
By road - consignments bound for European destinations are delivered by road trailer service to kerbside at your European residence. Transit time is around 7 to 14 days.
Back to top
3. DOOR-TO-DOOR OR DOOR-TO-PORT?
Consignments paid to arrival port or airport will incur additional costs for customs clearance, handling charges, de-consolidation charges and GST, if applicable. With our considerable buying power it is generally more cost-effective to select our all-inclusive door-to-door service for delivery to kerbside at your residence.
Back to top
4. HOW SHOULD I PACK MY GOODS?
We offer an extensive range of export strength cartons designed to withstand the rigours of transit. We will supply bubble wrap and tissue paper free of charge for owner packing of fragile items, if requested, and can professionally pack your effects for a small extra cost. You should ensure that breakables are placed in the centre of the box and packed tightly to prevent movement in transit. Heavy items such as books should be evenly distributed throughout your consignment to limit risks of damage. Also, avoid packing clothing in plastic bags, as condensation will occur. If in doubt contact our experts for advice.
Back to top
5. WHAT SIZES ARE YOUR CARTONS? Our cartons will cater for most owner packing needs. We can also construct ply cases to your specific dimensions for the transportation of electrical and fragile items.
Stock Cartons |
INCHES
L x B x H
|
CMS
L x B x H
|
1.0 cu ft picture carton |
32 x 22 x 3 |
81 x 56 x 8 |
2.0 cu ft book carton |
19 x 14 x 13 |
48 x 37 x 32 |
3.0 cu ft export carton |
19 x 17 x 16 |
48 x 44 x 41 |
3.0 cu ft golf carton |
13 x 9 x 47 |
33 x 23 x 119 |
4.0 cu ft china carton |
19 x 17 x 22 |
48 x 44 x 54 |
5.0 cu ft clothes carton |
35 x 19 x 13 |
87 x 48 x 32 |
5.0 cu ft tea carton |
19 x 17 x 24 |
48 x 44 x 61 |
6.0 cu ft linen carton |
19 x 17 x 32 |
48 x 44 x 81 |
9.0 cu ft bike carton |
53 x 10 x 31 |
133 x 25 x 79 |
Our tea cartons and export cartons are recommended unless you have a special requirement. Cartons are free so we suggest you order surplus to your initial requirement, as a return trip will incur an extra delivery fee. We also ship suitcases, bags, guitars, skis, surfboards, snowboards, bikes etc.
Back to top
6. HOW DO I GET MY BOXES DELIVERED AND COLLECTED?
We offer a free next day delivery/collection service within Greater London, Manchester, Edinburgh and Glasgow every working day including Saturday and will nominate a 2 hour AM or PW window. We will require a £40 deposit upon delivery and you may then keep the cartons for as long as you wish.
If you live outside Greater London, Manchester , Edinburgh or Glasgow we employ the services of a next day national courier who will deliver and collect at 48 hours notice. A credit card deposit will be required prior to delivery. Nationwide delivery/collection charges are as follows:
Delivery - £10.00 for an unlimited number of cartons
Collection - £10.00 per item
Courier services are limited to what one man can lift from kerbside. You should therefore limit your consignment to a maximum 5 cubic feet/30 kgs per item.
Back to top
7. HOW DO YOU CALCULATE THE SHIPPING COST? Sea and road freight charges are based on the overall volume of goods for shipment. To calculate the volume of an item multiply the length, breadth and height in feet, e.g. a trunk measuring 3ft x 2.5ft x 2 ft = 15 cubic feet.
Airfreight charges are based on the chargeable weight of your consignment in kilos. This is the greater of actual gross or volumetric weight. To calculate the volumetric weight multiply the length x breadth x height in centimetres, divided by 6000 = volumetric kilos.
Back to top
8. WHAT DO YOUR CHARGES INCLUDE?
Our door-to-port service includes supply of cartons and packing materials, one free delivery and collection in London , Manchester , Edinburgh or Glasgow , UK customs formalities, all port handling charges and shipment to arrival destination port or airport.
Our door-to-door service also includes destination customs clearance, handling and de-consolidation charges, delivery to kerbside at residence and GST (if applicable)
Please note that VAT does not apply to consignments shipped outside of the EU.
Back to top
9. WHAT DO YOUR CHARGES EXCLUDE? Destination import duties, taxes or other sums due to government departments, e.g. Goods and Services Tax (GST) where applicable, quarantine examination or steam cleaning fees, if ordered.
onsignments paid to port only will incur additional charges for customs clearance, handling, de-consolidation fees and GST, if applicable. For information on destination customs formalities please refer to Customs Guides or contact your embassy or consular office.
Back to top
10. WHAT ITEMS ARE PROHIBITED FROM SHIPMENT?
Certain items cannot be accepted under general conditions of carriage and storage, e.g. food, cash, bonds, jewellery, alcohol, explosives, flammable gases/liquids/solids, poisons and toxins, scuba tanks, gas cylinders, aerosol cans. If in doubt speak to one of our qualified consultants.
Back to top
11. DO YOU OFFER MARINE/TRANSIT COVER?
We take ever y precaution to protect your possessions while they are in our care. Nevertheless, we recommend you cover your goods for a sum equivalent to replacement value at destination. Our Standard Liability protection covers All Risks of loss or damage in transit and is available at a rate of 5% of the value you declare on our valuation form. Alternatively we can offer protection against Total Loss only at a rate of 3.5% of the value you declare. Please note that should you decline our Standard Liability protection, we will rely upon our terms and conditions (clause 9.2) in the unforeseen event of loss or damage, however caused.
Back to top
12. CAN YOU STORE MY BELONGINGS?
If you are travelling en route we can arrange to store your goods and defer shipment to coincide with your estimated arrival date. Our storage facilities are modern, customs approved and security protected. Storage is available at a rate of £10 per item per month, following one month free of charge. Alternatively, our destination representative can arrange to store your goods upon arrival. S tandard Liability protection may be extended to cover additional periods in store, at a rate of 0.35% + VAT of the declared value per month or part.
Back to top
13. WHAT HAPPENS FOLLOWING SHIPMENT?
Immediately following shipment you will receive an automated shipping confirmation email with details of vessel/airline, container identification number, estimated date of arrival at the destination port/airport and details of our local representative. Sea freight consignments can be monitored in transit via our unique website shipment tracking system at Shipment Tracking.
Back to top
14. WHAT HAPPENS ON ARRIVAL AT DESTINATION?
When your consignment arrives at the destination port or airport our appointed representative will contact you to arrange customs and quarantine formalities and a suitable date for delivery to kerbside at residence (if prepaid). Each representative has been carefully selected for their local knowledge and the quality of their destination services; they will handle everything at destination with the same care and attention to detail as will Anglo Pacific at origin.
Back to top
15. HOW CAN I PAY?
If you live in London , Manchester , Edinburgh or Glasgow payment can be made direct to our driver. We accept Cash, Cheques, Debit Cards (e.g. Switch, Delta etc), and Credit Cards (Visa, American Express or Master Card, 2.5% surcharge applicable). If you live elsewhere payment should be made by debit/credit card or by cheque. Please do not pay the driver or send cash through the post. Our terms require payment in full prior to shipment. All business is undertaken subject to our Terms and Conditions; available on request.
Back to top
16. WHAT FINANCIAL PROTECTION DO I HAVE?
As members of the British Association of Removers (BAR) you benefit from our participation in the International Movers Mutual Insurance (IMMI) advance payment guarantee scheme. In the unlikely event of failure of a member, BAR will appoint another member to complete your contract at no additional expense and with minimal delay. IMMI is the only authentic bonding scheme of its kind offering total protection against insolvency .
Back to top
17. WHAT GUARANTEES DO ANGLO PACIFIC OFFER?
Those of our customers shipping to Australia , New Zealand and South Africa will be entitled to a full refund of door-to-port sea freight charges in the event that the overall transit from collection to arrival at destination port exceeds 12 weeks, subject only to force majeure or other circumstances entirely beyond our control . Anglo Pacific is the only BAR company offering such a Guarantee, a testament to the frequency of our sailings and our confidence to deliver on time.
Back to top
|
