Contact the Team at Anglo Pacific, the UK’s largest shipping company. With a 30 year history and handling around 20,000 shipments each year, our friendly experts are on hand to answer any query.
Contact the Team at Anglo Pacific World Movers
Removal & Shipping Services
Monday to Friday: 8:30am to 6:00pm
Saturday: 9:00am to 1:00pm
Registered in England & Wales No.1342357
Vat Number GB 527 7520 37
Calls may be recorded for training and quality purposes.
Do you have a concern about the service received from Anglo Pacific?
For 100 years the British Association of Removers (BAR) has been the recognized voice of the professional moving and storage industry in the United Kingdom. As a BAR member we fully support and comply with the CTSI Approved Consumer Code of Practice Scheme which can be found in full here.
If you have experienced issues or have concerns with any aspect of the service offered we ask that you in the first instance make contact with your appointed Anglo Pacific International Move Co-ordinator or Manager to provide full details in order to resolve. A listing of the specific departments can be found here. We will acknowledge your complaint within 3 working days and then endeavour to resolve the matter within 8 weeks from the date of receipt of the complaint. If you wish to escalate your complaint during this time you may do so by contacting firstname.lastname@example.org where it will be assigned to a Senior Manager.
In the event we are unable to reach an agreement with you having gone through the process detailed above, we will send you a final view point letter. Our letter will set out our findings and the reason for our decision regarding your complaint. If appropriate, it will also include our proposed solution and/or settlement offer.
For more information about our customer complaints process please click here.
In the event of a dispute relating to the provision of services, which cannot be resolved, we adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently provided by;