Contact the Team

Anglo Pacific are located at:

5/9 Willen Field Road, Park Royal,
London NW10 7BQ

tel: 020 8965 1234
fax: 020 8965 4954
email: [email protected]

Unit 5,
7 The Furrows,
Trafford Park,
Manchester M32 0SZ


tel: 0161 653 4455
fax: 0161 653 4466
email: [email protected]

Hornal Road,
Bothwell Park Industrial Estate,
Uddingston,
Glasgow G71 7EE


tel: 0141 764 1010
fax: 0141 764 1013
email: [email protected]

Office hours: 8:30am to 6:00pm Monday to Friday, 9:00am to 1:00pm Saturday

Registered address:
Anglo Pacific International Plc
5/9 Willen Field Road, Park Royal, London NW10 7BQ
Registered in England & Wales No.1342357

Calls may be recorded for training and quality purposes.

Vat Number GB 527 7520 37

Customer Complaints Process

Do you have a concern about the service received from Anglo Pacific?

For 100 years the British Association of Removers (BAR) has been the recognized voice of the professional moving and storage industry in the United Kingdom. As a BAR member we fully support and comply with the CTSI Approved Consumer Code of Practice Scheme which can be found in full here.

If you have experienced issues or have concerns with any aspect of the service offered we ask that you in the first instance make contact with your appointed Anglo Pacific International Move Co-ordinator or Manager to provide full details in order to resolve. A listing of the specific departments can be found here. We will acknowledge your complaint within 3 working days and then endeavour to resolve the matter within 8 weeks from the date of receipt of the complaint. If you wish to escalate your complaint during this time you may do so by contacting [email protected] where it will be assigned to a Senior Manager.

In the event we are unable to reach an agreement with you having gone through the process detailed above, we will send you a final view point letter. Our letter will set out our findings and the reason for our decision regarding your complaint. If appropriate, it will also include our proposed solution and/or settlement offer.

Disputes

In the event of a dispute relating to the provision of services, which cannot be resolved, we adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently provided by;

The Property Ombudsman
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
SP1 2BP
01722 333306
www.tpos.co.uk

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