We deliver

We’ve put together a few documents for you:

• Packing methods
• Accreditations

Our team of specialists at Anglo Pacific are here to help. Call us on 0800 085 4105 or email [email protected]

See below a list of frequently asked questions.

• What are your Terms & Conditions?
• How do you calculate shipping costs?
  Shipping costs are calculated on the overall volume of goods for shipment, expressed in cubic feet.
• What does the shipping quote include?
• Receiving at our depot in London, Manchester or Glasgow
• Consolidation and delivery to UK port of departure
• Export customs formalities
• International shipment to arrival destination port, including port/terminal handling charges
• Destination customs and quarantine clearance (but excluding any incidental fees)
• Delivery to normal mainland residence, assuming good access and not above first floor, or to store
• Complete unpacking, positioning of furniture and removal of discarded materials on delivery day
  NB A minimum charge will apply to any consignment exceeding 30 kg/6 cu ft per item.
• What does the shipping quote exclude?
  Destination customs and quarantine clearance, duties, taxes or any sums due to government departments Prevailing Value Added Tax in the country of origin
• When do you require payment?
  Our terms are 30 days net for account customers, or payment in full prior to arrival at destination port, whichever is sooner. Please note that where the verified packed volume or chargeable weight is greater than the estimated volume/weight in our quotation we reserve the right to adjust our final invoice.
  All business is undertaken in accordance with BAR Terms & Conditions. Your attention is particularly drawn to Clauses 8, 9, 10, 11 which set out our liability to you for loss of or damage to goods and property and the time limit for claims, and to clause 6 which sets out our policy regarding cancellations.
• Where are you located and what are your receiving hours?
  We receive trade freight at our London, Manchester and Glasgow depots Monday to Friday between 0830-1800hrs and Saturday morning by prior arrangement. We would appreciate 24 hours notice of delivery wherever possible, failing which unloading will be subject to a queuing system and may be delayed.
  Our depots are located in London, Manchester and Glasgow. Please see location info here.
• Can you backload our transport?
  As a major importer of personal and household effects for onward delivery throughout the UK, Ireland and mainland Europe we will endeavour to back-load your transport wherever possible, allowing you to coordinate your transport movements more cost-effectively. Please liaise with our import department for the availability of back-loads
  Email: [email protected] or Tel: 0800 389 5743.
• How do I know what size shipping container is right for my customer?
  Our sales consultants are logistics experts and will always recommend the most appropriate and cost-effective container for your removal.
  If you want to make the decision yourself, however, please see the guidelines below.

  Exclusive containers

Groupage options
Our groupage service is recommended for smaller consignments where your shipping volume is insufficient to fill a container to capacity. With this option you only pay for the container space occupied by your belongings. You may also wish to consider groupage shipping for extra items you add that can’t fit into your own exclusive container.
With groupage consignments, your belongings are export packed at your home and removed to our warehouse for loading within a steel water-resistant container and shipment with other consignments bound for the same destination, as soon as volumes permit.

• Do you ship motor vehicles?
  Yes. We are specialist shippers of cars, motor homes, motor bikes, boats and caravans worldwide. Upon delivery to our depot we will complete a pre-shipment Condition Survey, isolate the battery, and strategically place silica gel sachets in the passenger and luggage compartments to absorb moisture in the atmosphere.
  Using specialist equipment the vehicle will be protected within the container from the household goods. Alternatively we can provide an exclusive container for the vehicle or can arrange shipment by groupage container service (you pay only for the container space that the vehicle occupies). We can also arrange shipment by roll on/roll off vessel to certain ports. For further information please refer to our car shipping FAQ’s.
• Do you offer storage?
  Yes. Ask one of our experts to give you a storage quote along with your shipping quote. Call us on 0800 085 4105 or email [email protected]
• What documentation do you require for trade shipping?
  You will need to provide us with a copy of the photo ID page of your customer’s passport and entry visa (if applicable), and a completed Customs Inventory for any owner packed goods prior to shipment.
  Some countries require a completed customs or quarantine declaration prior to arrival, which we will forward with our Packing Inventory and a copy of your customer’s passport to our destination partners. We will let you know the full list of documents you need to complete.
  Please note it is your customer’s responsibility to ensure they have authority to import their belongings at destination. Please note we are unable to ship your goods without your completed documentation.
• Can we track shipment on your website?
  Yes you can! Our online shipment tracking enables you to monitor the location and status of your consignment in transit when you enter the invoice reference and your consignee’s surname.
• What are your quality standards?
  As a FIDI Accredited International Mover (FAIM) we work to recognised high standards, ensuring that your goods will be handled carefully and professionally from start to finish. We also operate in accordance with the British Association of Removers Code of Practice.
  FIDI is the international furniture movers association, with over 600 specialist international movers worldwide, giving us access to partners around the world, with each member conforming to strict financial, operational and administrative standards.
  In addition, we employ a Quality Manager who will undertake random site visits to ensure that our working practices, packing standards and equipment are compliant at all times.