1. WHEN SHOULD I CONTACT SHIPPING COMPANIES?

It is never too early to make a start. There are many issues to consider when shipping a motor vehicle to a foreign destination such as the suitability of the car to the local environment, the availability of spare parts, local import duties and taxes etc, so leave yourself plenty of time.

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2. HOW DO I ARRANGE A QUOTATION?

Simply click on Quote Request or telephone us if you prefer and speak to one of our trained consultants. Our quotation is free of charge without obligation.

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3. HOW DO YOU CALCULATE THE SHIPPING COSTS?

Sea freight is calculated on the space your vehicle takes up within the container. As a general rule the larger the car the higher the shipping costs.

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4. WHAT DOES THE VEHICLE QUOTATION INCLUDE?

•  Receiving at our depot

•  Completion of a pre-shipment Condition Report, for Standard Liability purposes

•  Silica gel moisture absorbent to avoid interior deterioration

•  Free shipment of personal effects in the vehicle

•  Loading and securing in the container

•  Container haulage to the port of departure

•  Export customs formalities

•  UK and destination port charges

•  Shipment to arrival at the destination port

The quotation excludes storage at origin or destination, demurrage or quay rent at the destination port if arising, import duties, taxes or any other sums due to government departments; for example, Goods and Services Tax where applicable, quarantine examination or steam cleaning fees, if ordered in Australia and New Zealand or Customs Dues in South Africa, which are assessed on the declared value of your shipment.

For information on destination customs formalities please click on Customs Guides . Alternatively contact your embassy or consular office. Our sales consultants will be happy to advise on destination charges payable at common destinations, including import duty computations.

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5. DO I NEED A CERTIFICATE OF EXPORT? 

If you take your vehicle abroad for more than 12 months, it is regarded as a permanent export. Before you export your car you must complete the V5 Vehicle Document which indicates the intended date of exportation and return it to the DVLC or to a Vehicle Registration Office (VRO). In its place you will receive a Certificate of Export V561 as confirmation of your vehicle's registration.

If you apply in person to a VRO you will normally be issued with the Export Certificate over the counter, provided you can produce the V5 Registration Document. If you do not have the V5 Registration Document or if you have the green V5/2 New Keeper's Supplement, you will need to complete an application to a VRO or send it to DVLC, Swansea.

If the application is made in person to a VRO you will need to provide proof of identity such as a driver's licence, passport or utility bill which indicates your name and address.

Unless you are already registered as the keeper of the vehicle, checks for entitlement may have to be made before an Export Certificate is issued. If the VRO is unable to issue the Certificate, the application will be forwarded to DVLC, and dispatch of the certificate may be delayed while entitlement is established.

The VRO will not accept an application more than 14 days prior to the intended date of exportation. Please note you may be required to surrender the Export Certificate to the foreign authority when the vehicle is registered abroad.

Vehicle Registration Offices are located in the telephone book under "Transport, Department of".

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6. WHAT DO ANGLO PACIFIC REQUIRE UPON DELIVERY?

We will require a copy of your registration document or Certificate Of Permanent Export (if you have already notified DVLC) and your purchase invoice, as proof of ownership. Please note you will need to obtain the necessary vehicle import approval from the relevant government department prior to importation. Please click on documentation to download shipping and Standard Liability forms.

We will require the code to deactivate an alarm system or immobilizer operated by a numeric keypad, if applicable. There should be no more than a quarter of a tank of fuel in your vehicle upon delivery to our depot.

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7. WILL MY VEHICLE REQUIRE STEAM CLEANING?

If you are shipping to Australia or New Zealand the Quarantine department will inspect your vehicle for cleanliness upon arrival and may insist that the vehicle is steam cleaned. We therefore recommend you thoroughly clean your vehicle prior to shipment, paying particular attention to the wheel arches, underside and engine compartment. The interior passenger and boot compartments should be vacuumed.

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8. CAN I SHIP PERSONAL EFFECTS IN THE VEHICLE? 

Personal effects may be shipped in the rear passenger compartment or luggage compartment but must be packed in cartons or other suitable receptacles such as suitcases or bags. Anglo Pacific can supply any export cartons required. Personal effects must not overload the car nor obstruct the driver's view. Upon arrival at destination your effects will be customs cleared independently of the vehicle and you will be responsible for the fees arising.

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9. WILL I HAVE TO PAY VAT?

Shipping costs are exempt from VAT if the ultimate destination is outside the EU. VAT only applies at the current rate if the vehicle is being shipped to a destination within the EU.

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10. WHEN DOES ANGLO PACIFIC REQUIRE PAYMENT?

We will require payment in full upon delivery. We accept banker's draft, personal cheque, credit (2.5% surcharge) or debit card and direct transfer to our bank account. Please note that payment by cheque will require bank clearance prior to shipment.

All business is undertaken subject to British Association of Removers contract terms and conditions. For further information please click on terms & conditions.

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11. WHERE IS ANGLO PACIFIC LOCATED? 

To download area maps indicating the location of our London, Manchester and Glasgow depots please click on maps. Following delivery of your vehicle there are local stations to choose from for your homeward journey.

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12. DOES ANGLO PACIFIC COLLECT NATIONWIDE?

We can arrange nationwide collection of your vehicle by reputable car transporter service from anywhere in the UK or continental Europe.

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13. WHAT METHOD OF SHIPMENT DOES ANGLO PACIFIC RECOMMEND?

There are a number of considerations when selecting the most appropriate service for shipping your vehicle. Urgency of delivery, insurance considerations and budget all play a part in choosing the service that is right for you. As one of the largest container operators Europe, Anglo Pacific obtains preferential rates and service from shipping lines to virtually any destination. We utilise our buying power carefully to negotiate the best possible rates and service for our customers and monitor all shipments in transit.

We offer two container options for shipping motor vehicles. Both involve containerising your vehicle at our depot, thus avoiding handling at the port of departure.

GROUPAGE (OR SHARED) CONTAINER SERVICE

Groupage is a cost effective solution for motorcycles and smaller saloons as your vehicle shares container space with consignments of personal & household effects bound for the same destination. Your vehicle is carefully loaded & stowed within the container and a sturdy timber frame is constructed around the vehicle for protection. Moisture absorbent bags of silica gel are placed in the passenger & engine compartments to prevent condensation.Transit time to arrival at destination port varies typically from 8 to 12 weeks to common destinations.

EXCLUSIVE (OR FULL) CONTAINER SERVICE

This involves loading and stowing the vehicle within its own container. There is no requirement for a protective frame as your vehicle is carefully stowed by means of chocks and/or retaining straps between the towing points or axles and floor mounted ringbolts, which prevent movement in transit. Moisture absorbent bags of silica gel are placed in the passenger & engine compartments to prevent condensation.

If budget is not a major consideration we strongly recommend the FCL option for speed and safety as this method does not depend on the availability of other consignments or potential hazards when erecting or dismantling the timber frame, which is otherwise required; this is reflected in the lower insurance premium available. FCL is the recommended solution for shipping 4WD vehicles, large saloon cars, panel vans, trailers, boats and/or caravans, dimensions permitting.

As a ready reckoner a standard container has an internal height of 268 cms and an internal breadth of 228 cms. Larger "High Cube" containers are available on certain routes. Sufficient headroom must be available to permit the vehicle to ride on its axles in stormy conditions and a sufficient corridor left either side of the vehicle for stowage.

Transit by exclusive container varies typically from 2 to 4 weeks to North America, to 5 to 7 weeks to Australasia.

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14. CAN ANGLO PACIFIC STORE MY VEHICLE?

Many countries will require your presence to clear your vehicle through customs. You may therefore wish to store it at our depot prior to shipment, following which we will arrange delivery to coincide with your arrival at destination. Alternatively, we can arrange storage at destination if required.

Competitive terms are also available for long term UK storage. Our storage facilities are HM Customs approved, fully bonded and protected by 24-hour security.

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15. CAN ANGLO PACIFIC ARRANGE TRANSIT COVER FOR MY VELICLE?

All due care is taken to ensure safe delivery at destination. Nevertheless, it is advisable to cover your vehicle to its full destination replacement value, including the removal costs, import duties and other taxes that could result in the event of re-shipment.

Our standard liability protection covers loss or damage in transit from receipt of your vehicle until handover at our destination representative's depot.

If you wish to store your vehicle at origin or at destination our Standard Liability protection may be extended to cover additional periods in store; please contact us to arrange an extension. A Standard Liability valuation form and summary of cover will accompany your quotation. If you need assistance with completing the form please contact us.

Please note that should you decline our Standard Liability protection, we will rely upon our terms and conditions (clause 9.2) in the unforeseen event of loss or damage, however caused.

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16. WHAT HAPPENS FOLLOWING SHIPMENT?

Following shipment we will immediately courier your shipping details to our accredited destination representative and forward our certificate of shipment to your next available contact address. To assist with your shipment we have developed a sea freight tracking system that will enable you to monitor the progress of your vehicle from wherever in the world you may be. Using your invoice number and consignee surname you can access our computer system 24 hours a day and thereby plan its arrival; simply click on Shipment Tracking .

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17. WHAT HAPPENS ON ARRIVAL AT DESTINATION?

When your vehicle arrives at the destination port our appointed representative will contact you to arrange customs and quarantine clearance, storage (if required) and a suitable date for collection. Vehicles shipped as groupage are available to collect from our destination representative's depot. Vehicles shipped by exclusive container service are available to collect from the container terminal.

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18. HOW DO I KNOW ANGLO PACIFIC'S DESTINATION AGENT IS REPUTABLE?

Through our affiliations to the prestigious International Furniture Movers Association (FIDI) and the annual vetting by Ernst & Young auditors of its members worldwide, you are assured that our appointed destination colleagues conduct their business to exacting standards. Our representatives are all carefully selected to ensure continuity in service levels and in most instances our directors have visited their facilities to ensure they meet our demands. By constantly monitoring the performance of our representatives we are able to maintain a global network of the finest companies in the overseas moving industry. For further information please click on www.removers.org.uk

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19. WHAT FINANCIAL PROTECTION DO I HAVE?

Anglo Pacific is a member of The British Association of Removers (BAR), which offers you the protection of the International Movers Mutual Insurance (IMMI) Advance Payment Guarantee Scheme. In the unlikely event of financial failure the BAR will appoint another member to undertake the remainder of your contract at no additional expense to you. IMMI is the only authentic scheme of its kind in the UK offering total protection against insolvency. For further information please click on www.fidi.com .

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20. WHAT ABOUT AFTER SALES?

In the unlikely event of any matter requiring our attention, you can rely on our continued commitment to act in your best interests. At Anglo Pacific we thrive on repeat business and personal recommendations and therefore have a vested interest in everything being completed to your total satisfaction.

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