1. WHAT REGULATIONS GOVERN THE IMPORTATION OF ANTIQUES?

For certain countries such as Australia and South Africa local customs will require a Certificate of Antiquity to be issued in the UK, which we can arrange. Shipping antiques into the USA could not be simpler; as long as the dealer you buy from provides us with an invoice showing circa dates against each item it allows the consignment into the United States exempt of duty and tax. There are certain items which require import permits such as tortoise shell and stuffed birds but we can arrange these
for you.

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2. CAN YOU DELIVER TO MY DOOR?

Yes we can; we have a network of agents around the globe who will undertake customs clearance formalities on your behalf and then arrange for delivery to your final address. In most cases shipments sent by sea are also unpacked for you when they are delivered. Please note that in some countries, such as South America, where onward delivery is complex, you may need to arrange collection from the port or airport. 

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3. HOW LONG DOES SHIPMENT TAKE?

Airfreight consignments take on average 10-14 working days from door to door. Sea freight depends
on the ultimate delivery address. For example shipments going to the North Eastern seaboard of the USA will take 4-6 weeks, whereas shipments going to the West Coast will take nearer 8 weeks.

Consignments bound for Australia will take 8-10 weeks. No matter whether your shipment is travelling
by air or sea you can be sure that we'll keep you advised of progress so that you'll know when to expect delivery.  

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4. HOW ARE ITEMS PACKED?

Everything is packed at our London warehouse by our own experienced team of fine art packers.  We use only tried and tested packing materials, which we know from years of experience, will protect your consignment whilst it is in transit.  Delicate items for shipment by sea or road and all items travelling by air are packed in purpose built ply cases for added protection.

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5. DO YOU OFFER A SPECIAL PACKAGE TO DEALERS?

We provide packing and shipping services for dozens of antiques dealers and interior designers around the world.   Upon arrival in the UK we supply a 'buyers pack', which contains a purchase order pad to record all your purchases, along with stickers and tags to assist us with identifying the items when we collect them. We also operate a 'buyers account', which allows us to pay antique dealers on your behalf against monies already deposited with us.

This reduces the number of costly bank transfers you would otherwise need to make and simplifies your administration. When all collections have been completed we will supply you with a statement of account detailing every transaction made.  

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6. DO YOU OFFER A NATIONWIDE COLLECTION SERVICE?

We have our own vehicles operating in London and the surrounding areas every day of the week. For collections further afield we use reliable antique and fine art carriers to undertake collections on our behalf. We also operate vehicles in mainland Europe, so collections from countries such as Belgium, Holland and France are not a problem.

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7. WHAT DOES IT ALL COST?

Sea and road freight are calculated on the overall volume of goods for packing and shipment. Volume is expressed in cubic feet. To calculate the volume of a given item we multiply the length, breadth and height in feet,

Airfreight is calculated on either the actual gross weight of the consignment or the volume weight, whichever is the greater . Weight is expressed in kilograms. To calculate the volume weight of a given item we multiply the length, breadth and height in centimetres and divide by 6000 to obtain the volume weight in kilos. For antique furniture and fine art the volume weight generally exceeds the gross weight.

Our sales consultants are experts in accurately assessing the volume of goods for shipment, and our quotation will include collection, packing, freight charges, customs clearance and delivery to the destination address. Our quotation excludes import duties, taxes or any other sums due to government departments. For information on destination customs formalities please click on Customs Guides . Alternatively contact your embassy or consular office.

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8. WILL WE HAVE TO PAY VAT?

Shipping costs are exempt from VAT if the ultimate destination is outside the EU. VAT applies at the current UK rate if the ultimate destination is within the EU.

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9. HOW DO I PAY FOR THE SHIPPING COSTS?

Our invoice is sent out to you as soon as the items are packed and ready to be shipped. We accept payment by either wire transfer, personal cheque or sterling bankers draft drawn on a British based bank or payment can be made by credit or debit card (subject to a 2% administration charge). Please note that payment by cheque will require bank clearance prior to shipment.

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10. WHEN DO YOU REQUIRE PAYMENT?

Our terms require payment prior to shipment or within 30 days for account customers. All business is undertaken subject to British Association of Removers contract terms and conditions. For further information please click on terms & conditions .

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11. CAN YOU ARRANGE TO PROTECT MY GOODS IN TRANSIT?

Every precaution is taken to protect your goods whilst they are in our care. Nevertheless, it is advisable to cover your goods in transit for a sum equivalent to replacement value at destination, including the shipping costs and import duty, that may otherwise be payable. Our standard liability protection covers loss or damage in transit from packing and collection and is valid until delivery to final residence or store, whichever is sooner.

A Standard Liability valuation form and summary of cover will accompany your quotation. There are no deductibles and claims are dealt with directly from the UK rather than through a third party settling agent.  Please note that should you decline our Standard Liability protection, we will rely upon our terms and conditions (clause 9.2) in the unforeseen event of loss or damage, however caused.

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12. HOW CAN I BE SURE MY GOODS ARE IN SAFE HANDS?

Anglo Pacific is a member of The British Association of Removers (BAR), which offers you the protection of the International Movers Mutual Insurance (IMMI) Advance Payment Guarantee Scheme. In the unlikely event of financial failure the BAR will appoint another member to undertake the remainder of your contract at no additional expense to you. IMMI is the only authentic scheme of its kind in the UK offering total protection against insolvency. For further information please click on www.removers.org.uk

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13. WHERE IS ANGLO PACIFIC LOCATED?

To download area maps indicating the location of our London head office please click on Maps . Visitors are always welcome.

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14. HOW DO I ARRANGE A QUOTATION?

Simply click on QUOTE REQUEST or call us if you prefer on 020 8838 8008. You will need to indicate a list of items for shipment. Please also advise whether you require a door-to-port service or a door-to-door service.

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